We write regularly on topics including public engagement, innovation, the environmental review process, transportation, infrastructure, urban planning, and our experience running a software company.

Building a Participatory Culture in Your City

Building a Participatory Culture in Your City

A good local government is one that works in concert with its citizens. That may be common sense, but it doesn’t mean that it’s easy to pull off. Even a small municipality will have to listen and speak to a population hundreds of times larger than the staff available...

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How to Use Customer Feedback to Make a Better Business

How to Use Customer Feedback to Make a Better Business

Every business, whether it sells a service or a product, whether it caters to a niche audience or a broad range of buyers, needs to iterate to maintain its relevance. As the world changes and improves, you need to make sure your business is improving alongside it, but...

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Democracy: Where We’re Going, Where We’ve Been

Democracy: Where We’re Going, Where We’ve Been

Many modern countries would consider their democratic systems a point of pride, something that sets them apart from their ancestors and the tyrannies that they often lived under. Indeed, democracy is something to be proud of. The right of citizens to have a say in the...

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