We Are SmartComment

SmartComment’s mission and values are foundational elements that guide our organization’s purpose, priorities, and culture. They provide a framework for our decision-making and help define what SmartComment stands for. We believe that when effectively communicated and practiced, our mission and values can align customers and stakeholders who share similar values, and guide SmartComment toward long-term success.

Our Mission

At SmartComment, our mission is to revolutionize public engagement by providing innovative technology solutions that empower organizations to gather and analyze meaningful feedback from their communities.  By bridging the gap between decision-makers and the public, SmartComment’s cutting-edge technology solutions foster collaboration, enhance public engagement, and drive sustainable progress.  We are dedicated to enhancing partnership and understanding between stakeholders, ensuring that public voices are heard and considered in the decision-making processes, driving positive change and ultimately shaping a brighter and more connected future for communities worldwide.

Our Values

Our values provide a foundation for SmartComment to establish a positive and productive culture while serving its customers effectively and driving growth.

We believe in conducting business with honesty, transparency, and ethical behavior in all our interactions, both within the company and with external partners.

We prioritize our customers’ needs and are dedicated to providing exceptional products, services, and support that exceed their expectations while embracing change to meet evolving customer needs.

We are committed to ongoing assessment and improvement of sustainability efforts that demonstrate a dedication to staying ahead of evolving environmental and societal challenges.

Our Story

SmartComment is dedicated to empowering agencies and organizations by providing them with the essential outreach tools for seamless and meaningful stakeholder engagement, driving the evolution of the public participation process. Established in 2013 with an initial focus on roadway projects, our growth trajectory has expanded to encompass some of the most substantial environmental projects globally.

SmartComment’s commitment to innovation in the environmental sector has extended our impact to healthcare organizations, public utilities, and indigenous groups. These diverse entities now leverage SmartComment to gain a deeper understanding of their communities, exemplifying our commitment to facilitating effective communication and collaboration across varied sectors.

A man in a blue shirt smiling in an office.

Tim Mullen

SmartComment, Co-Founder

SmartComment was established with the mission of aiding organizations with continuous stakeholder engagement requirements. Our platform offers a wide range of capabilities, including polling and survey tools, presenting community demographic indicators, and a powerful public review tool. This tool significantly enhances the public comment process for rule changes, permit applications, and for agencies and organizations seeking comprehensive engagement solutions.

Our Commitment to...

Through our actions and dedication, we aim to inspire others to adopt a similar path of commitment. We envision a future where our commitment to the community, customers, and the environment sets an example that leads to widespread positive change worldwide.


Our commitment extends beyond the delivery of the software. We understand that our success is intrinsically tied to the success of our customers, and that’s why we prioritize building strong, long-lasting partnerships. We believe that collaboration is key, and we work closely with our customers to ensure that our products and services align seamlessly with your objectives.


Through collaborative initiatives, transparent communication, and innovative solutions, we strive to create a positive impact that extends beyond our core business. Encouraging active participation in local governance and decision-making processes empowers community members to shape their environment.


Our commitment to sustainability is reflected in our digital solutions that reduce waste, energy consumption, and carbon emissions, while also promoting wider stakeholder engagement and informed decision-making. Through its efforts, SmartComment contributes to a more environmentally friendly and socially responsible approach to public consultation and feedback collection.

The Blog

Efficiently Manage Environmental Public Comments with SmartComment

December 18, 2023
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How to Analyze Public Input Data for Policy Making

November 22, 2023
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Navigating Network Downtime: Understanding the Causes

October 20, 2023
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