The $330 million Centennial Corridor project proposed extending State Route 58 in San Bernardino westward beyond State Route 99 to address a long-standing connectivity problem in the area. As the project's lead agency, the California Department of Transportation (Caltrans) retained SmartComment to work with agency staff and its environmental consultant, Parsons, to help manage comment collection and response related to the project's draft Environmental Impact Statement (EIS) in the spring of 2014.
What We Did
After a 30-day comment period, SmartComment's platform received more than 400 comments, including Internet submissions, agency and citizen letters, emails, public hearing transcripts, emails, and hand-written comments. Using SmartComment's system, the project team was able to easily import and efficiently assign topics to individual comments. The consultant and agency staff were then put into a multi-layered comment response environment that allowed each comment response to flow from initial response, through the QA/QC process and on to final approval. With the final document complete, a Record of Decision proceeding with the Centennial Corridor project was issued in February 2016.
What The Client Said
"Handwritten comments are a thing of the past. SmartComment expedited our responses to public comments."
James Santos, Project Manager, Parsons